OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 208 comments received in the last 90 days.
13 October 2026
Connor Fox was friendly, knowledgeable, helpful on advice and choices, and quick to respond. Excellent service especially when compared to other car marques i looked at and explored with other dealers
13 October 2026
Connor handled my sale with ease and competence. A very pleasant experience.
11 October 2026
April kept me informed and was quick to reply whenever i had questions
08 October 2026
Connor was incredibly helpful throughout the entire process
07 October 2026
Great service from start to finish. It was easy to arrange a test drive and then easy to get thr car purchased
06 October 2026
The process was quick and smooth. Staff friendly and helpful. The Salesman managed the process well.
04 October 2026
The service was 10/10 and Hamza was exceptional and very informative.
03 October 2026
April was very good at explaining everything throughout the purchase and handover. She was particularly considerate and helpful when I was having difficulty accessing information on my mobile phone.
02 October 2026
This was a big purchase for me, very impressed with the whole team at Cobham, in particular Connor Fox whose knowledge and comms have been 10/10
02 October 2026
Connor served me. He was very pleasant and over an hour showed me how everything works. The day after emailed him with few questions and he replied and very supportive.
01 October 2026
1. BMW's £2,000-below-market offer for our old car ruled out a part-exchange - is this a policy? 2. A reversal of a late two-week delivery delay left us holding our old car for two weeks after receipt of the new car. Both highly inconvenient.
01 October 2026
Great communication from our sales associate - clear and helpful all through the process.
30 September 2026
Everything went very smoothly from start to finish, I had lots of help with deciding on my car and the options available, finance was arranged quickly and easily and delivery and collection were brilliant with no problems all thanks to Connor Fox.
25 September 2026
Really good service, very friendly, informative, not pushy. Spent. Lot of time with me on the day I picked up my car going through the controls- excellent customer service
22 September 2026
Everything went smoothly
22 September 2026
5 stars is really a reflection of the service I received from Connor at Berry Cobham. He invested a lot of time from exploring options, test drive and working with me to get exactly what I wanted from my next BMW
20 September 2026
Wonderful service from start to finish. Hamza was incredibly attentive and informative and it is completely down to his incredible knowledge, understanding and patience that we walked away with the beautiful car that we did!
17 September 2026
Connor was great from the 1st call to delivery. We knew what we wanted and he explained the best vehicle packages and worked hard on getting the deal together. He kept me up to date and when the vehicle delivery was delayed he went above and beyond
15 September 2026
This is my 7th 5 series . I couldn't have run flat tyres as all my previous 5's had I ordered and expected an opening sunroof not an expensive curtain ! As my phone is not compatible with my car I am left without a spare key not impressed !!!
14 September 2026
Generally a very good experience but there was a lot of paperwork to go through which took a long time, particularly if not interested in the finance options
27 August 2026
Professional sales team
25 August 2026
I was kept informed as to status of car and paper work needed.
24 August 2026
Connor Fox was very professional and helpful.
19 August 2026
Good comms. Polite, knowledgeable
15 August 2026
Connor Fox provided informative details to help us make the decision on the model choice of thr car to suit our requirement and budget.
11 August 2026
Marvin was perfection. Approachable, warm and super helpful. I buy a lot of cars and its always a pleasure when you meet someone who is actually good at their job. Martin and the finance team also did a great job given my circumstances!
04 August 2026
Great service from Hamza and Martin. Hamza went the extra mile to find a similar car to test drive. Harry did a brilliant job on the handover and explaining all the tech
01 August 2026
Quality of customer service from the sales & finance team.
28 July 2026
Marvin Mills the Salesperson was excellent all the way from start to the end
22 July 2026
Received first class service from Connor who listened to our requirements and provided us with several options.
15 October 2026
Fantastic, everything as it should be.
15 October 2026
Good service
14 October 2026
Booking process fine and service appears to have been correct. Communicating with Berry Cobham on day prior to service, and during the day itself, was difficult and unsatisfactory. I have mailed then directly with details.
14 October 2026
All went very smoothly
14 October 2026
Service was friendly and efficient
14 October 2026
Thanks for your expertise. The brake fluid was changed as well as an MOT which I thank you. Since the visit to you the Drivetrain warning has come up, could it be something to do with the oil change? I have it booked in with you soon. Thank you Neil
14 October 2026
I booked this appointment weeks in advance, but after waiting two hours at the center, I was told they didn't even have the parts. I told them to replace what they could, and they proceeded to leave me hanging the entire day without a single update.
13 October 2026
car went in at 8.30am for an airbag recall and I was told if I left car for the day it would get a complimentary clean. When I collected car, it hadnt been cleaned inside or outside and no one even alerted me to this. Very disappointing from BMW
13 October 2026
After removing the complimentary carwash, and after 5 years using Berry Cobham for my cars services, I have decided to look for a local garage. Unsure how driving clients away will increase revenue.
13 October 2026
We had another problem with the car, which it was not booked in for. But even though they were busy they got it repaired.
13 October 2026
Henry is always very efficient and professional.
13 October 2026
Henry is always so efficient and professional.
12 October 2026
Had a great experience with my MOT service at BMW Cobham. I did not have a Wait appointment booked so had to wait a few hours and Haley offered me one of their office suites so I could work whilst waiting. Work was completed ahead of time.
12 October 2026
Very pleased with my car service and very pleasant staff at Cobham
12 October 2026
Really friendly and very quick to book in my recall
12 October 2026
Lauren always provides a very warm welcome and provides timely updates. She's a rare commodity in today's dealerships
12 October 2026
Everything went according to plan. I like the vehicle check feedback you provide. The staff member who looked after me was helpful and professional. Timing was as promised.
11 October 2026
Did not repair but charged me
11 October 2026
all the staff in the dealership were extremely polite and empathetic. the billing was also made clear. All that said i was very disappointed overall because the fault was software from when the car was in warrenty. I am £510 pounds out of pocket.
11 October 2026
Well organised, courteous and efficient
11 October 2026
Communications, times honoured. Attention to detail
10 October 2026
I was given one day notice that the starter motor needed to be changed as a recall i had the first service and requested that MYBMW was App was updated but at the time of writing 5 days later I have received no answer and no update
09 October 2026
High voltage battery report was minimal. Reasons for & significance of diagnostic faults was unclear.
09 October 2026
Happy with the service and completed while I waited.
08 October 2026
The video walk around was excellent. Check in was simple with the pre registration and key box. All quick, efficient and reassuring. Great systems and service
08 October 2026
Courteous staff. Prompt service
07 October 2026
A warranty issue dealt with promptly
07 October 2026
The rating is based upon the overall service I received. The booking process was suboptimal, used the AI agent, but did not receive a call back. Had to call again and speak to a person. Given incorrect information by telephone agent.
07 October 2026
You Completed the job in the time you said you would and the car came back sparkling clean.thank you
07 October 2026
Pleasant efficient !
07 October 2026
Communication was clear. Hayley Redrup was very professional and helpful. One of the service engineer helped me remove my fog lights so I could replace the bulbs which is very unexpected at BMW as it would usually cost £££. Inspection video was great
04 October 2026
The check-in, work, and hardback all went smoothly and to time. Also great that that the car had been cleaned inside and out.
04 October 2026
Prompt, good service and communication
04 October 2026
But I don't need a phone call, a text, a WhatsApp and an email to remind me. I booked it, so I know when it is. One method to remind me is enough
03 October 2026
The car was subject to a recall, so there was nothing to pay. Even so, the car was cleaned and various checks were carried out free of charge, which was an unexpected bonus.
03 October 2026
I was asked by BMW to send a WhatsApp stating anything that needed to be done at the Service. I did request a repair to a rear door tube, but this wasn't carried out which is annoying
03 October 2026
Hayley did a great job and was super friendly
01 October 2026
Helpfull and friendy information
01 October 2026
Very helpful
30 September 2026
The poorest of service in years
30 September 2026
Always great service at cobham
29 September 2026
Hayley was very helpful & communicated with us well.
29 September 2026
On time servicing Friendly helpful staff Comfortable waiting area
29 September 2026
Lauren Eacott looked after me and the car very well, she could not have done more to help me and it's really very much appreciated
29 September 2026
The team were courteous and helpful at all times. I was given a desk to work from which was appreciated. The recall fix was done quickly.
29 September 2026
Completed service quickly as requested. Friendly team to deal with.
29 September 2026
Very disappointed this time, waited all day for a major service and left at four on after dropping car off at 8am.
26 September 2026
very quick & efficient
25 September 2026
Polite and friendly
24 September 2026
Fantastic customer service as always.
23 September 2026
Efficient service
23 September 2026
Excellent customer service. Easy to check in, collect and good communication
23 September 2026
The drop off was very easy plus the lady on reception was extremely friendly. Also, Hayley was also extremely helpful, informative and friendly each time I spoke to her.
23 September 2026
Service always great! Thank you.
22 September 2026
prompt welcoming service
22 September 2026
The staff was very polite and offered tea,coffee and also explained clearly about the reason why we are there, i have no hesitation in recommending BMW to anyone.
22 September 2026
Friendly staff
22 September 2026
The Berry BMW team are always so professional, fast, and efficient
22 September 2026
Friendly/prompt service for while u wait recall. Job finished within communicated time. Offer to wash the car was good as recalls take up a lot of my time & there are costs. The car wash was a 3/5 as rims not cleaned fully. Tyre pressure chked foc.
22 September 2026
All completed in the time quoted
21 September 2026
Due to complications that were addressed to some extent, and the time then taken to execute the repairs
20 September 2026
My BMW app had stopped working (ok after reinstall); and the checkin kiosks would not accept me, but your staff member was quick and helpful.
18 September 2026
Issue was dealt with swiftly and to a high standard. Lauren was great throughout the entire process.
16 September 2026
Parking is a nightmare. Checking in and out (after the job) - very slow between registering with receptionist and being met by service assistant. On check out I had to go and find her myself - she claimed not to have been notified of our arrival.
16 September 2026
There was slight damage (a deep scratch) made to the car bonnet during the service which I have contacted the garage about but am yet to hear back.
14 September 2026
BMW Cobham were able to offer me an MOT early in the day and this flexibility was much appreciated.
14 September 2026
Overall, very good service
13 September 2026
I feel ripped off for spending 200 quid to tell me to spend another 2500 pounds.
13 September 2026
Professional, courteous, efficient and helpful people at reception and that I interacted with throughout the process.
13 September 2026
It was so easy and quick
12 September 2026
The service was relatively quick and while i didnt have a drop and wait appointment, they allowed me to use an office space to work while the car was serviced Reslly impressed
12 September 2026
Super polite and professional from a-z. Quick, good communication and moved on.
12 September 2026
Everything was handled well
12 September 2026
Not really happy. The service was fine but I specifically requested that my tyres were recalibrated into the car's systems (because after an alloy wheel repair by Thames Ditton it was not done) and it was not done as requested.
12 September 2026
Excellent service. Did exactly what they said they would
08 September 2026
While the tasks required on this visit to Berry Cobham were minimal on this occasion, the experience was as wholly satisfying as if there had been a major job. Excellent handling by the Berry service rep and comprehensive reporting by the workshop.
08 September 2026
Ashley Duncan, the workshop manager has always looked after me and he's the reason that I now come to Cobham since he left Thames Ditton
08 September 2026
Professional and timely service. Missed not having the coffee machine operating while waiting for the car to be serviced
07 September 2026
Helpful prompt and professional. Your technician was friendly and professional.
06 September 2026
Because your team did a great job, fast efficient and helpful
06 September 2026
Always friendly . Finished earlier than I thought.
05 September 2026
Excellent service from drop off to collection, thankyou
04 September 2026
The work was completed on time while I waited. All good.
04 September 2026
My car got a puncture whilst it was on site for an oil change. You accepted the need to fix it with a plug (only a 20 min job), it was around 10 mins to closing time and couldn't be fixed straight away, so I had waste 1.5 hour making a return trip.
04 September 2026
Fast and positive service
04 September 2026
I had to come back next day (another day off work) for a very small rubber gator and you did not have the part and have to came back again. Told me 20% off. Not booked in but did anyway. But less than 20% off. My time valuable too
03 September 2026
Booking in and out 'simples' and efficient. Missed a superficial split on front NS tyre. Taken aback by the cost, when compared to my previous 9 year old 420iMSport
03 September 2026
Efficient service
03 September 2026
Excellent service
02 September 2026
Great service and customer care.
31 August 2026
All works carried out in the time frame given and a comprehensive vidio to show the works
31 August 2026
Service was great
31 August 2026
You told me the service would take 2 hours but I had to wait 3 hours
30 August 2026
It was just a brake fluid service with a visual check when the car was on the lift, which I think is a good idea.
30 August 2026
Booking was easy. The staff received me and the recall for the airbag went very well and it was speedy and I had a car clean after this
29 August 2026
Done. No drama
26 August 2026
Problem successfully diagnosed. Nicole communicated everything well.
26 August 2026
Very smooth efficient service. I particularly like that the having an MOT has been added to menu of options beyond the regular service items as this has sometimes been missed in the past.
26 August 2026
Speak to the manager at Berry Cobham or Cameron Sutherland at BMW customer support.
26 August 2026
Very professional and friendly customer care.
25 August 2026
Excellent service from Henry, Hayley and Lauren Friendly and professional. Thanks
25 August 2026
I purchased the car less than a year ago. The service work and MOT appears to be fine. I asked for follow up checks on wingmirror demisting as it was not working after buying the car (Group 1 Reading). Fault identified. Now NS mirror unadjustable
25 August 2026
Very helpful and got the job done
25 August 2026
Very professional and helpful team.
25 August 2026
Henry and team were great as always!
24 August 2026
Nicole kept me informed about progress and the mechanics did a good job checking things for me ready for my MOT in a couple of weeks
24 August 2026
Excellent service prompt help by service reception
24 August 2026
Recall work carried out in a timely way. But the repeated exhortation in every communication with Berry to load the BMW app makes me inclined to never use this dealer again. On first communication I called Berry to confirm this was not a requirement
23 August 2026
Team was great kept me updated with the health check video. And the technicians helped sort out a minor issue I had with my cd player
23 August 2026
A great service from Berry. Henry Tanor is an asset to your company. Nothing us too much and he managed to get me home whilst my car was being repaired. He even had the car delivered back to me after it was completed. All the staff are just great.
22 August 2026
The process from booking the service and dropping off the car to pick up worked well and the service itself was thorough and carried out very efficiently. The only thing that would have helped was if courtesy car arrangement was available.
22 August 2026
Polite, efficient and professional staff from reception through to service advisor and parts advisor. Service was whilst you wait and I was offered an office so I could work too which was perfect.
22 August 2026
Service of my car was as planned but too many messages and emails before my appointment and during and after
20 August 2026
Given this was a bmw recall I was surprised that bmw could not provide a replacement vehicle for the duration you had my vehicle.
19 August 2026
Amazing service from Henry, he advised and managed my expectation perfectly, The car was cleaned and on time for me to pick up my little one. The experience was great from beginning to end.
19 August 2026
All good dropped car in morning and once all work done got notified to pick car up. All easy and straightforward process.
19 August 2026
the recall was easy to book, was on time and they cleaned the outside of my car.
19 August 2026
.
19 August 2026
Excellent service
18 August 2026
Quick check in
18 August 2026
The job was quick and friendly customer service
18 August 2026
I was happy with the service, the ladies were very polite and very professional.
17 August 2026
My car recalled on a safety issue, Customer liason was very good I was looked after all the way from drop off to pick up.
17 August 2026
Seen promptly and work carried out efficiently.
15 August 2026
Rubbish customer service. Failed recall resolution. Then turned a simple app error into complete vehicle failure.
15 August 2026
there was a mix up with how long car was meant to be with them, but Henry asked the team if they could complete service by 1 pm which they did/
13 August 2026
Quick and efficient
13 August 2026
Friendly staff on the phone as well as at service center: 5 stars for them! When receiving the keys, found car seats with lots of dirty (finger) spots.Had to convince the lady to follow me and check out herself; she organized cleaning. Not BMW like..
12 August 2026
Darnel was very thorough in solving the issue
11 August 2026
Very professional service
10 August 2026
Very friendly and kept me informed all the way.
10 August 2026
All work done perfectly, good comms
10 August 2026
Well looked after and informed of all work being carried out.
10 August 2026
First service on the car, charged ~£450 for an oil & filter change. The price is unexplainable. The drop off experience doesn't match the price premium, being directed immediately to a digital kiosk. The pick up experience was just as brief.
09 August 2026
5 star service once beyond reception. Bad points: - too much stress to do homework before check in eg something on BMW app - despite having booked mot 2 months earlier, reception initially wanted me to check in at a machine not with a human
08 August 2026
Staff very good. Problem diagnosis not the best and expensive
07 August 2026
Booking, car leaving and pick up all went very easy and smoothly
07 August 2026
Quick and efficient
07 August 2026
Berry Cobham has always been a first choice BMW service centre for us as the staff and service are excellent. The customer service staff like Henry, Darnel, Lorna and others have always been ready to assist with any issues.
06 August 2026
Small point: can your mechanics to put the seats back. I'm tall and the car was parked in a tight spot. I couldn't get in the car. I had to get in the passenger side to push the seat back before getting in driver's side. Small point but frustrating
06 August 2026
It was all done as promised for the quoted price.
06 August 2026
I was happy with customer service
06 August 2026
Hayley was very helpful and professional, kept me informed and helped me through the whole process.
05 August 2026
Fast, efficient, and in this day and age it was reasonably priced. I particularly like the video summaries customers receive
05 August 2026
Speed of service in the morning during drop off wasn't the best. I waited 19 mins then a customer who came after me got seen when his appointment was much later so not too great there.
05 August 2026
My issue was resolved, staff were knowledgeable and friendly!
05 August 2026
Responsive and professional. Marked down a bit due to the cost of a simple service and the difficulty parking at the site.
05 August 2026
The service was excellent, Henry was excellent and I was happy with the work performed. I was however dissapointed how the car was cleaned and given back to me which was very poor, considering the cost of the service, I would have expected better
05 August 2026
All went to plan
04 August 2026
Always excellent service at Berry. Ashley is always courteous & professional in his approach is always a fast turnaround to service my car.
03 August 2026
Quick, easy, great service team
02 August 2026
Professional service from every member of staff.
31 July 2026
Because of my wifes disability I was fast tracled through in 15 mins
31 July 2026
Friendly, helpful and courteous service from everyone.
31 July 2026
Good service, friendly staff.
30 July 2026
Very unpersonable
30 July 2026
On line check in, front desk reception, updates on my car and collection were all good.
30 July 2026
Informative, on time, courteous.
29 July 2026
Lauren organised everything really well
29 July 2026
No loan car for 'M' customers WhatsApp messaging ineffective as did not clean car 6 hours to change the oil! Advised me my tyres were worn after only 8k miles??
29 July 2026
Cannot fault- although the key drop takes away the personal element
28 July 2026
Delighted with the service!
28 July 2026
Excellent speedy service
28 July 2026
great service,
28 July 2026
The service took significantly longer than I was advised it would and caused a lot of disruption to my working day because of that.
28 July 2026
The fault was identified and parts available next day. Car ready on time as agreed.
28 July 2026
Great experience with staff
28 July 2026
Job well done and on time
26 July 2026
Service very good, took 2 days to receive a new tyre
25 July 2026
Lauren Eacott at Berry Cobham has been really helpful and informative throughout the whole service
23 July 2026
Ashley was particularly responsive and helpful in organising the visit and explaining what was happening. Thank you also to Nicole.
22 July 2026
Metal on centre console damaged during service.
22 July 2026
The MoT was done within the time frame and I very much like the car being cleaned
22 July 2026
Customer toilets look tired
22 July 2026
I had booked a waiting service - the service advisor Nicole did apologise as it over ran by around 30-40 minutes. The in-car camera had been disconnected by the engineer and not reinstated. The interior mats were filthy. Car cleaned not very well!
22 July 2026
Very welcoming and couldn't have been a better experience after picking my car up from a repair.
22 July 2026
Service by staff was efficient and timely and kept me informed. Only thing I would add is that I was advised there was a stud in my tyre so the tyre needed replacing but local tyre shop took stud out and tyre is fine.
FIND Berry Cobham BMW
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
15 October 2026
Friendly atmosphere, I was feeling important for Seles menagerie