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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 112 comments received in the last 90 days.
27 November 2025
As before high level of service
27 November 2025
Excellent communication throughout the entire process.
23 November 2025
I had the best experience at BMW Cobham. Marvin was incredible. Me made getting my new car seamless and so exiting. Thank you!
20 November 2025
Marvin Mills from Berry Cobham was helpful, patient,and certainly knew everything about the car
19 November 2025
Customer focussed, patient, understanding and helpful. The handover of the car went very smoothly.
05 November 2025
Fine
04 November 2025
The product and service is utterly second to none and makes your competitors pale into insignificance.
03 November 2025
Because it states my view.
02 November 2025
Nothing too much trouble. Very personalised process. Francis Reed was especially helpful throughout.
02 December 2025
everything was quick and straight forward
02 December 2025
Excellent service
02 December 2025
As above. You get one star for doing a good job of cleaning the car!
01 December 2025
Professional service
01 December 2025
An exceptional team, starting with the friendliness of the receptionists on arrival, through to the workshop and front of house service team. Special thanks to Henry and Phil for their professionalism and attention to detail.
01 December 2025
All good
01 December 2025
The car was serviced on the day without any issues.
01 December 2025
Long delay in getting paperwork after tyre replacement - nearly an hour extra waiting. This should be done immediately when job finished and then tyre wheel rim had been put on different wheel so I had to return later in afternoon to wait yet again
01 December 2025
As above
01 December 2025
Friendly and professional team explained everything clearly. Car was ready on time, and they even cleaned it up nicely. Great service, highly recommend!
FIND Berry Cobham BMW
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01932 589400
Cobham, Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01932 589400
Cobham, Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01932 589400
Cobham, Woking, Epsom, Walton-on-Thames and Weybridge
03 December 2025
From the time the order was placed, the car was delivered a lot quicker than initially anticipated, so compliments to Ashley, and for all the support provided by Francis so far.