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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
164 ratings and 106 comments received in the last 90 days.
19 February 2026
Connor did a great job. Parking was a bit tight At the dealership
13 February 2026
From the day I called in to book for an appointment, April Coady was very accommodating and very pleasant. We came in and were pleasantly greeted by her. She gave us several options and we test drove the car we were interested in. We loved it.
08 February 2026
April was fantastic. I could not have asked for more from a sales person. She was knowledgeable, patient and very responsive to all enquiries.
07 February 2026
Amazing service. Conner was very helpful and professional I would highly recommend ????
04 February 2026
From the moment I arrived at the dealership, there was a great atmosphere. Bilal and Dylan were really helpful and friendly, and they couldn't have done more to make sure I got everything I wanted, both in the car and with the finance.
03 February 2026
Connor couldn't have been more helpful and responsive and made the whole process as easy as possible. A credit to the Berry franchise. Martin too was also really helpful in getting the deal over the line.
30 January 2026
Very straightforward both in payment and handover
27 January 2026
We had a brilliant experience with Marvin Mills when purchasing our new BMW. As first-time buyers of a brand new car, the whole process could have felt daunting, but Marvin went above and beyond to make everything smooth, clear, and enjoyable
25 January 2026
Friendly and professional staff
08 March 2026
Service was good save for quality of car cleaning which was poor - particularly the wheels which required cleaning again by myself.
08 March 2026
Friendly & efficient as usual.
08 March 2026
The staff, and especially Lauren, were friendly, professional, and very accommodating, providing excellent customer service.
08 March 2026
Very easy process from start to finish.
06 March 2026
Pleased to get the car back but had expected this to be within 24-hours, having highlighted the issue in advance.
04 March 2026
After the car has been serviced.They should have valet the car but collected the car not cleaned as I thought it was a part of the service.
03 March 2026
Fabulous service as always
03 March 2026
Phil, Lauren and Henry consistently provide first-class customer service on every visit. They strive to keep you updated with how repairs are progressing and are always available for any queries. It's reassuring to know they are only a call away.
02 March 2026
Job done quickly and without extra charges
02 March 2026
Well treated and efficient service as always. I'm on my 21st BMW all of which bar 1 came from the Cobham garage and never had any problems with service.
FIND Berry Cobham BMW
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
24 February 2026
For starters I felt comfortable and not discriminated against due to the fact it was a disability Car, I was thoroughly informed of everything and my questions were answered professionally. Connor at BMW COBHAM needs a raise. Thanks alot.