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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 145 comments received in the last 90 days.
03 April 2025
Arrived on time, very happy
31 March 2025
Very satisfied. April was very helpful and efficient and very pleasant to deal with and made it a smooth transition during the purchase of the car
30 March 2025
Very attentive, personalised and friendly, I felt valued throughout, my loyalty was recognised in financial considerations. I was given time and my needs were fully understood. Marvin Mills facilitated everything extremely well.
30 March 2025
We have received great customer service from the team at Berry
27 March 2025
Because they could not have been more helpful
25 March 2025
Connor Was brilliant
22 March 2025
New car delivered as spec
11 March 2025
My requirements were considered and options discussed. No pressure. Good communication throughout.
01 March 2025
Small amount of damage to vehicle. Problem is waiting to be rectified.
18 February 2025
Quick, effective, and easy.
12 February 2025
I chose a car in the showroom and the sales and part-ex process was very simple.
07 February 2025
Excellent comms and support throughout what was an expedited sale to delivery.
30 January 2025
Connor Fox organised a testdrive, found the right model for me, sorted number plates and delivery with little stress. He was excellent.
21 January 2025
David Carter was excellent start to finish really added value to our decision making process and made it an enjoyable experience.
09 April 2025
The 3 ladies I dealt with at Berry were all fantastic. I had an important meeting to get to that day. They all made sure I would make that meeting, and I did. If I scored them out of 10 I would give them 11 ! Also the only garage that clean your car
08 April 2025
Very happy from start to finish.
07 April 2025
Issue fixed and demo'd on video along with a factual vehicle health check.
07 April 2025
Very professional and efficient
07 April 2025
Super efficient and easy
05 April 2025
Good communication when my car was ready to collect
03 April 2025
All aspects of service were completed to my satisfaction.
01 April 2025
Henry was great. Team were nice and fast
01 April 2025
See above
01 April 2025
Late notice for pickup, and lack of facilities at the customer waiting area, only water dispenser...
31 March 2025
Very happy with service received, but I was due a call back to discuss replacing the front shocks, one of which is leaking. Never received a call, but I'll call later this week to arrange
31 March 2025
Henry, was attentive and professional, very good at looking after brand, both Berry and BMW. This level of service will keep me coming back.
31 March 2025
Very satisfied on all fronts regarding the service
30 March 2025
Everything was completed on time. Service staff were very friendly.
29 March 2025
Very efficient, clear communication and reasonable price.
29 March 2025
Polite and helpful staff
29 March 2025
very satisfied. ??
28 March 2025
When I finally took the car in (after BMW got the parts in) , I explained that the car wasn't running right after the software upgrade. I was told
27 March 2025
Staff always professional ans helpful
26 March 2025
Polite helpful and excellent service.
25 March 2025
I was very happy with the service I received re my car. One observations though. Previously when booking, I asked to be transferred to the paint shop as I wanted to ask for a quote to repair some scratches, no-one answered the phone so I gave up
25 March 2025
??
24 March 2025
Customer sevice was excellent
24 March 2025
Did all they said they would plus more.
23 March 2025
Darnell (Service reception) and the service engineer were very good and helpful.
23 March 2025
Car clean and running well. Easy and understandable report from the person working on the car.
21 March 2025
Great experience and highly recommend
21 March 2025
Fast, efficient
20 March 2025
Ambia was great and kept me updated with the progress.
20 March 2025
Friendly welcoming staff and comfortable waiting area A+
20 March 2025
Completed in good time, friendly staff and cheaper than the quote
19 March 2025
Brilliant
19 March 2025
Great service
18 March 2025
Met all my needs and on this occasion exceeded them
18 March 2025
Real people to speak to.
15 March 2025
No issues at all, very pleased indeed.
15 March 2025
Because I am satisfied.
13 March 2025
All very friendly
12 March 2025
All the members of the team were friendly and informative
12 March 2025
on time, well documented,
11 March 2025
Appointment was on time, good information, tea and television while I waited. Good health check video.
10 March 2025
Fast book in time to carry out necessary work
10 March 2025
No replacement vehicle provided
10 March 2025
They got if fixed in the end. I think I had to go to a dealership to fix this particular problem.
10 March 2025
Excellent service and customer care as always.
10 March 2025
All ok
09 March 2025
Savannah was very helpful - she offered me the use of a room when she noticed I was taking out my laptop and came over to me with all the paperwork once the service was complete. Overall this was the best service experience I have had at BMW over the
09 March 2025
Very friendly and helpful sales advisor Lauren
09 March 2025
See 1.
08 March 2025
the overall experience was great from the start the end, no complaints
05 March 2025
Everything done quickly and as arranged
05 March 2025
I am delighted with the service provided by Savannah - Very professional, knowledge and did everything possible to help
04 March 2025
The service while you wait is an excellent solution to living some way from the garage
04 March 2025
only reason it's not 5 stars is because I think you send too many reminders and the car park is always crammed full. I do like the introduction of an estimate, however. Based on the service itself on the day it would be 5 stars
03 March 2025
Darnell was very efficient and went through things in detail.
03 March 2025
Great communication. 100% satisfaction. Darnell was so helpful.
03 March 2025
Always pleasant on phone and in person, very efficient throughout the whole process. Couldn't ask for a better experience. Thank you.
03 March 2025
As with every service I opted for a complimentary car wash and vac and as usual I was disappointed with the
03 March 2025
Excellent service.
02 March 2025
Good service.
02 March 2025
Charming reception . Good video.
02 March 2025
Very warmly welcomed
01 March 2025
Everything that need to be done was done. I was kept up to date with what was happening
01 March 2025
As above went back to dealership same day with warning alerts took the car straight away said they had fixed the problem. Drove away warnings came straight back on went back again to dealership . Now apparently it needs a software update.
28 February 2025
Same as above - great show room - refreshments and seating areA
26 February 2025
Always a consistent quality service from all staff
26 February 2025
Very good
26 February 2025
Issue hasn't been resolved. I asked to speak to a manager but heard nothing. I requested details from head office, heard nothing
24 February 2025
All good
23 February 2025
See above.
22 February 2025
Only problem was the estimate sent to me was for an oil check service and yet a full service was done which was a lot more expensive than expected. It was due a full service but I was not advised of this until I got the invoice
22 February 2025
as above
22 February 2025
Professional and helpful, went the extra mile.
22 February 2025
The service from your staff was 100%
19 February 2025
My visit was for a F.o.c recall replacement and therefore I did not experience an invoice shock - which might've reduced the number of stars awarded!
19 February 2025
Efficient set up
17 February 2025
100%
17 February 2025
Excellent service the team went beyond the service I was use too.
14 February 2025
See above
13 February 2025
Although your service staff were good, i think i would have been given a more convenient service time return rather than kept waiting all day until 5pm when traffic was at its worst!
13 February 2025
Very easy!
12 February 2025
Happy with the MOT test and the complimentary car wash is appreciated
09 February 2025
Air bag check, no action required
08 February 2025
Initial repair was quick and easy. However, request for additional work has not been followed through, despite promised action. After phone calls, repeated emails have received no reply.
08 February 2025
See above comments
07 February 2025
as anove
06 February 2025
The back of my car was smeared in dirt after selecting to have a complementary car wash. The rest of my car was clean but didn't give a good impression at all.
06 February 2025
Couldn't fault anything. All stages (face to face, over the telephone and via emails) of the purchase were clearly explained to us and actioned accordingly. Plus refreshments kindly offered during our visit.
05 February 2025
Quick - efficient - job completed on time.
05 February 2025
As said above great service
05 February 2025
My service advisor Lauren Eacott, the best of the best definitely who I choose every time I book with bmw cobham. 3 weeks without my car and Lauren kept me mobile and updated. Thank you.
05 February 2025
Fast and efficient
04 February 2025
Very good
04 February 2025
Lauren was excellent
03 February 2025
Horrible, Berry is breaking the law by not doing what I have paid for, and they didn't even care o try. Basically they told me that they won't update my maps because they can't claim it back from BMW, and i should go to the app and pay again
03 February 2025
A good team
03 February 2025
Lauren
02 February 2025
Ambia made the whole service from point of contact to delivery really stress-free, timely updates and no hanging around at either end. An absolute pleasure.
02 February 2025
Car problems sorted
01 February 2025
Stead were very helpful
01 February 2025
Good
31 January 2025
I was early as misread opening time, the person who opened the boulders allowed me in to park. Didn't dare turn car off as car struggled to start due to needing a new battery.
30 January 2025
As it was an emergency was pleasantly pleased with speed of repair service.
30 January 2025
Very professional
29 January 2025
They take good care of your vehicle, give clear and thorough explanations. Amd the inspections are very thorough too. Oh and the car always comes back clean.
28 January 2025
All good and like the service plan.
27 January 2025
Very courteous and professional
26 January 2025
Poor customer service
26 January 2025
Very simple process
25 January 2025
Some delays initially that were not well communicated. Improved towards the completion. It was pleasing that the initial cost estimate was met
25 January 2025
Very professional and friendly - though disappointed there is no pick up and delivery service offered for vehicles during service. Also drop-off after 5.30pm complicated as there is no key-drop safe.
25 January 2025
I was offered to wait while the recall work was done. I was told it would be quick and it was. Godd communication throughout.
25 January 2025
Very organised and efficient
24 January 2025
I got all the info before the work got carried out. Wonderful service
22 January 2025
A very friendly and professional after sales team. In particular, would like to thank Henry and Philip who always go above and beyond to ensure a superb customer experience.
21 January 2025
Helpful and efficient. Given extra information about a pii ou tentual problem
21 January 2025
Really easy dealership to deal with
21 January 2025
The service guy who dealt with us was great, honest,(even when a technician scratched the car) and handled us very professionally.
20 January 2025
Lauren was friendly and helpful as usual.
20 January 2025
Should have courtesy cars
20 January 2025
Quick service - done in 1.5hrs Car clean was a bit poor but overall still very good service Thank you!
20 January 2025
Professional customer service
20 January 2025
I believe my car LB61 MTK incurred slight damage whilst obtaining a MOT at your garage on Tuesday 15 January 2025. A small abrasion is noticeable on the BMW logo on the boot door, consistent with the boot door being raised and hitting a hard object.
19 January 2025
Savanah was an angel. She made me feel comfortable even though i had no vehicle for the 3 days. She kept apologising every time she rang me. I was struggling with Uber for those 3 days but her words made up for my struggles. Very good customer servic
19 January 2025
Service was carried out effectively and i was informed about all works needed
19 January 2025
Great customer service from Lauren in the Service department every time I come in with my car. The team are always so complimentary about my car and its condition.
19 January 2025
Great service. Good communications
18 January 2025
Service was good but car not ready at the time I was asked to collect. Waited 15 min.
18 January 2025
I asked for complimentary wash & vac but I suppose maybe they ran out of time and just loosely dragged a wet cloth over the car. This also happened with my other BMW and sadly this part of the experience has let them down.
18 January 2025
Nice staff and accommodations made for late MoT.
05 April 2025
Outstanding - Connor Fox went above and beyond in getting the vehicle earlier, all documentation done, as well as a fantastic partner during the whole process. Also very accommodating and flexible in light of difficult schedules.