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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

141 ratings and 104 comments received in the last 90 days.

28 May 2026

I cannot fault the service I received from both Connor Fox and Dylan McNeill at the Cobham branch. Both salesmen were excellent and answered every single question I had. Conor even delivered the car to my home address when I wasn't able to pick it up

27 May 2026

Connor was very kind and patient to answer all our questions. The process was clear, the test drive experience without a flaw and I am very satisfied with the level of attention we got

27 May 2026

Good communication throughout and answered all my questions when collecting the car

18 May 2026

I have recently bought my fourth new BMW from Cobham who have always been a pleasure to deal with. I dealt directly with Hamza who was great and made the whole process clear and simple.

17 May 2026

Francis reed could not have been more helpful. Whilst I was buying the car, it was for my wife so he made sure that she was completely comfortable and getting exactly what she wanted

12 May 2026

From the initial visit through to the actual handover day of my new vehicle, Francis Reed was both attentive and accommodating. Answering all questions, throughly explaining features & executing all required paperwork. A credit to Berry Cobham.

06 May 2026

Very happy with the process. The sales person was responsive and was able to accommodate my request for wuick turn around.

02 May 2026

Helpful and knowledgable staff, I dealt with Connor Fox at BMW Cobham, who was extremely professional, courteous and communicated well. He kindly arranged 2 test drives at short notice and took care to ensure I was satisfied when handing over the car

23 April 2026

Good communication, knowledgeable staff.

09 April 2026

Excellent communication from Connor Fox. Every detail covered with clarity. Seamless process. Repeated offers for support if not clear on any aspect of the use of my beautiful new car.

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01 April 2026

Connor was very easy to deal with

26 March 2026

Staff were very helpful and did not use any pressure tactics in order to secure a sale

25 March 2026

Connor Fox (Cobham) went above and beyond when we purchased our car. I had not driven for a while and he made me feel at ease with the test drive, and provided an excellent overview of how the car functions. The handover was fantastic.

24 March 2026

Good communication during negotiation, reasonable communication pre collection happy with collection

23 March 2026

Staff were friendly and courteous and the sales person knowledgeable. Guided and supported through the process (though there seemed to be a lot of paperwork).

14 March 2026

Picked up from the hotel from Tony was a nice touch , everything was taking care of and collection was smooth and efficient

12 March 2026

My buying experience was unhurried and stress free. Marvin Mills went above and beyond to satisfy all my questions with full explanations, clearly demonstrating how important I was as his buyer by delivering exemplary customer service. Perfect!

10 March 2026

Completely satisfied during purchase and delivery (5-star) but afterward found there is a spec issue with dual zone climate control between what is advertised and vs what you actually get. See below

28 May 2026

Kept in the loop the whole time, loan car sorted quickly and very quick to fix and get me my car back

25 May 2026

The work was done quickly and efficiently and ready sooner that expected. It was nice to have the car cleaned at the same time.

23 May 2026

Easy process with clear explanation. Great service, communication, courtesy wash was an added bonus. Massive improvement on last visit, keep it up!

21 May 2026

Communication throughout was excellent, they kept me informed without me having to chase. Collection was straightforward and everything was sorted efficiently. Very happy with the service.

20 May 2026

Excellent service, but I would like to speak to someone end I find difficult to get in touch

20 May 2026

My 'GoTo' BMW centre for some years now. No issues in carrying out my scheduled service requirements.

20 May 2026

Nicola was really helpful

19 May 2026

Very satisfied. Good prompt service. All staff very nice.

19 May 2026

Overall, a very good experience with maybe just a one star's room for improvement. This would include being given some "interface time" with a technician or service manager prior to the vehicle being worked on, to relate any concerns with the EV.

18 May 2026

Exceeded expectations

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17 May 2026

Good service

16 May 2026

Excellent communication.

16 May 2026

Approach of staff and efficiency..

13 May 2026

efficient & on time

13 May 2026

Very helpful and convinient staf and very good work has been done.

11 May 2026

Very quick to respond to the vehicle recall notice

08 May 2026

Friendly and great communication.

06 May 2026

This was a very negative experience. I came in to get my car serviced, and was told it'll be serviced and completed by the end of the day and the car will be cleaned. Throughout the day, i asked for updates - and it was not completed.

05 May 2026

Excellent

04 May 2026

Exceptional service

03 May 2026

Dash cam all fitted neatly and demonstrated. Car ready on time and kept informed of progress.

03 May 2026

Very efficient and helpful staff

03 May 2026

Fantastic service from start to finish

02 May 2026

The team were accommodating and kept to the time scale advised

02 May 2026

really friendly and helpful

29 April 2026

The quality of the recall service and overall experience was great

28 April 2026

All went according to plan

27 April 2026

Staff extremely helpful.

27 April 2026

Everything happened to plan.

27 April 2026

Work completed satisfactorily.

23 April 2026

Completely satisfied because of the personal level of customer care, I used to use Berry @ Thames Ditton when Chris Ford was service manager, Karl Bartram was on reception and always looked after me well, he is now Service Manager @ Cobham.

23 April 2026

Very good service & most helpful

22 April 2026

Hayley was extremely friendly and helpful

21 April 2026

Everything was good except that the car was not given the complimentary wash as requested during booking.

20 April 2026

Henry and Cobham BMW great as always.

20 April 2026

Attention to detail and willingness to be flexible where it helps customers.

18 April 2026

Great service.

16 April 2026

Major inspection and MOT finished before the estimated time and results explained very well by Haley Redrup who was aware of my concerns re costs.

15 April 2026

It was good.

14 April 2026

The service was properly carried out.

14 April 2026

Very quick and hassle free.

13 April 2026

Process was efficient and performed to time.

13 April 2026

Courteous. On time .

13 April 2026

Overall good service & communication. Various pricing issues, online price vs onsite price difference, needs to be transparent and clear!

12 April 2026

They did vehicle health check and given all green when I took mu car for major service. I questioned about break pad and disc as they had given red status few month earlier. It turned out they did NOT carry out VHC but said they did.

12 April 2026

I was seen on time, work was carried out and phone call on completion.

11 April 2026

I think it's unfair to charge £150 for diagnosing a problem and then charging again for rectifying the problem. If I go ahead and get the repair done, I shouldn't be charged for the diagnosis.

08 April 2026

All good.

05 April 2026

Everything was fine, but I want the car back earlier and actually the process of collection was pretty slow, and included your fire alarm practice.

04 April 2026

After my wheel swap the tyre warning was not reset so on my way home warning lights and comments to stop my car as it was dangerous came on I was nearly home but had to return to BMW for them to check and resolve Just careless work

01 April 2026

Quick and straight forward service

31 March 2026

The job was carried out exactly as needed and on time. Thanks for that.

31 March 2026

As far as I am aware, not being mechanically minded, the car is fine. Your staff deserve a pat on the back for being so friendly and making a fuss of my dog (who was in her element with all the fuss made of her) she loved it. ??. Thank you.

30 March 2026

All issues resolved and retested by the Technician with me to confirm solution. I felt listened to and part of the process not just a customer.

29 March 2026

Nothing is too much for the staff, very friendly and efficient. A special mention for Henry who greeted me on arrival.

29 March 2026

Very efficient

28 March 2026

Easy and superb service - friendly and very accommodating staff

28 March 2026

Did the service and MOT within the time frame and quoted cost. Kept me informed throughout the day.

26 March 2026

Great friendly and professional service from the sales rep

26 March 2026

250 characters would just not cover it. Over 3 months to get my car back and its been back to them twice since. Just not happy

25 March 2026

The job was done well, the video review was helpdful and clear and Savannah was terrific at looking out for my interests.

25 March 2026

Really great communication letting me know exactly what was happening

25 March 2026

I had a lot of issues with the replacement ment car and the provider

25 March 2026

As always picking up my car was complete chaos. I understand most people want to pick up their car at the end of the day but I dont understand why are more efficient way of this is not possible. I could have collected my car at any point in the day.

21 March 2026

Good service but the bill was more than I expected

17 March 2026

Lauren was lovely. Callum was lovely. Everyone made everything very easy and broke things down for me. Fixed quickly and easily.

17 March 2026

Everything wwas handled professionally and in timely fashion

17 March 2026

The job was done in the time I was told it would take, particularly as I was waiting for it

17 March 2026

Always polite very efficient staff and service with a friendly smile

15 March 2026

Service completed successfully, thorough clean of car and access to an office to work while I waited.

15 March 2026

good service

15 March 2026

very good service from start to finish

13 March 2026

Very helpful staff, checking in very smooth although I prefer the personal check in to the screen installed now. It seems daft with a person sitting at the desk behind you and checking in on a screen

13 March 2026

Firstly I had booked an MOT, a small health check a car wash. Whn I arrived reception said I was on a while I wait service 2 hrs??? I went upto service they had the proper order on collection whn I opened the boot it was uncleaned had to send back

13 March 2026

Excellent service from the staff and very good facilities

12 March 2026

Kept informed throughout with good detail on the fault provided.

12 March 2026

Excellent service and very friendly staff. Lauren Eacott was absolutely amazing . She is a credit to BMW Berry Cobham. She was very helpful nothing was too much trouble. She looked after my husband and myself when our cars had recalls for minor item

10 March 2026

Great service from Savannah, clear video explanation of works needed and recommended, completed on time, price as expected.

09 March 2026

Henry responsible for after sales amd service was outstanding in his communication and support

09 March 2026

Received very good service.

08 March 2026

Friendly & efficient as usual.

08 March 2026

Very easy process from start to finish.

08 March 2026

The staff, and especially Lauren, were friendly, professional, and very accommodating, providing excellent customer service.

08 March 2026

Service was good save for quality of car cleaning which was poor - particularly the wheels which required cleaning again by myself.

06 March 2026

Pleased to get the car back but had expected this to be within 24-hours, having highlighted the issue in advance.

04 March 2026

After the car has been serviced.They should have valet the car but collected the car not cleaned as I thought it was a part of the service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Cobham BMW

Address

18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01932 589400

Map

Areas served

Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge

View map

Address

18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

01932 589400

Map

Areas served

Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge

View map

Address

18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01932 589400

Map

Areas served

Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge

View map