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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
249 ratings and 190 comments received in the last 90 days.
25 September 2026
Really good service, very friendly, informative, not pushy. Spent. Lot of time with me on the day I picked up my car going through the controls- excellent customer service
22 September 2026
Everything went smoothly
22 September 2026
5 stars is really a reflection of the service I received from Connor at Berry Cobham. He invested a lot of time from exploring options, test drive and working with me to get exactly what I wanted from my next BMW
20 September 2026
Wonderful service from start to finish. Hamza was incredibly attentive and informative and it is completely down to his incredible knowledge, understanding and patience that we walked away with the beautiful car that we did!
17 September 2026
Connor was great from the 1st call to delivery. We knew what we wanted and he explained the best vehicle packages and worked hard on getting the deal together. He kept me up to date and when the vehicle delivery was delayed he went above and beyond
15 September 2026
This is my 7th 5 series . I couldn't have run flat tyres as all my previous 5's had I ordered and expected an opening sunroof not an expensive curtain ! As my phone is not compatible with my car I am left without a spare key not impressed !!!
14 September 2026
Generally a very good experience but there was a lot of paperwork to go through which took a long time, particularly if not interested in the finance options
27 August 2026
Professional sales team
25 August 2026
I was kept informed as to status of car and paper work needed.
24 August 2026
Connor Fox was very professional and helpful.
19 August 2026
Good comms. Polite, knowledgeable
15 August 2026
Connor Fox provided informative details to help us make the decision on the model choice of thr car to suit our requirement and budget.
11 August 2026
Marvin was perfection. Approachable, warm and super helpful. I buy a lot of cars and its always a pleasure when you meet someone who is actually good at their job. Martin and the finance team also did a great job given my circumstances!
04 August 2026
Great service from Hamza and Martin. Hamza went the extra mile to find a similar car to test drive. Harry did a brilliant job on the handover and explaining all the tech
01 August 2026
Quality of customer service from the sales & finance team.
28 July 2026
Marvin Mills the Salesperson was excellent all the way from start to the end
22 July 2026
Received first class service from Connor who listened to our requirements and provided us with several options.
19 July 2026
Just a terrific experience all the processes where simple to understand and the staff and Tom the manager where excellent a credit to bmw And the car arrived earlier than expected which was good I will definitely do business again at this dealersh
14 July 2026
With the change of delivery dates from April to July..initially I was told the car was from stock then it changed to production which I wasn't clearly aware of. Collected the car on 10th July so not a problem. New salesman has been brilliant.
30 September 2026
Always great service at cobham
30 September 2026
The poorest of service in years
29 September 2026
On time servicing Friendly helpful staff Comfortable waiting area
29 September 2026
Lauren Eacott looked after me and the car very well, she could not have done more to help me and it's really very much appreciated
29 September 2026
The team were courteous and helpful at all times. I was given a desk to work from which was appreciated. The recall fix was done quickly.
29 September 2026
Very disappointed this time, waited all day for a major service and left at four on after dropping car off at 8am.
29 September 2026
Completed service quickly as requested. Friendly team to deal with.
29 September 2026
Hayley was very helpful & communicated with us well.
26 September 2026
very quick & efficient
25 September 2026
Polite and friendly
24 September 2026
Fantastic customer service as always.
23 September 2026
The drop off was very easy plus the lady on reception was extremely friendly. Also, Hayley was also extremely helpful, informative and friendly each time I spoke to her.
23 September 2026
Service always great! Thank you.
23 September 2026
Excellent customer service. Easy to check in, collect and good communication
23 September 2026
Efficient service
22 September 2026
Friendly staff
22 September 2026
The Berry BMW team are always so professional, fast, and efficient
22 September 2026
The staff was very polite and offered tea,coffee and also explained clearly about the reason why we are there, i have no hesitation in recommending BMW to anyone.
22 September 2026
Friendly/prompt service for while u wait recall. Job finished within communicated time. Offer to wash the car was good as recalls take up a lot of my time & there are costs. The car wash was a 3/5 as rims not cleaned fully. Tyre pressure chked foc.
22 September 2026
prompt welcoming service
22 September 2026
All completed in the time quoted
21 September 2026
Due to complications that were addressed to some extent, and the time then taken to execute the repairs
20 September 2026
My BMW app had stopped working (ok after reinstall); and the checkin kiosks would not accept me, but your staff member was quick and helpful.
18 September 2026
Issue was dealt with swiftly and to a high standard. Lauren was great throughout the entire process.
16 September 2026
Parking is a nightmare. Checking in and out (after the job) - very slow between registering with receptionist and being met by service assistant. On check out I had to go and find her myself - she claimed not to have been notified of our arrival.
16 September 2026
There was slight damage (a deep scratch) made to the car bonnet during the service which I have contacted the garage about but am yet to hear back.
14 September 2026
BMW Cobham were able to offer me an MOT early in the day and this flexibility was much appreciated.
14 September 2026
Overall, very good service
13 September 2026
I feel ripped off for spending 200 quid to tell me to spend another 2500 pounds.
13 September 2026
It was so easy and quick
13 September 2026
Professional, courteous, efficient and helpful people at reception and that I interacted with throughout the process.
12 September 2026
Not really happy. The service was fine but I specifically requested that my tyres were recalibrated into the car's systems (because after an alloy wheel repair by Thames Ditton it was not done) and it was not done as requested.
12 September 2026
Everything was handled well
12 September 2026
Super polite and professional from a-z. Quick, good communication and moved on.
12 September 2026
Excellent service. Did exactly what they said they would
12 September 2026
The service was relatively quick and while i didnt have a drop and wait appointment, they allowed me to use an office space to work while the car was serviced Reslly impressed
08 September 2026
Ashley Duncan, the workshop manager has always looked after me and he's the reason that I now come to Cobham since he left Thames Ditton
08 September 2026
Professional and timely service. Missed not having the coffee machine operating while waiting for the car to be serviced
08 September 2026
While the tasks required on this visit to Berry Cobham were minimal on this occasion, the experience was as wholly satisfying as if there had been a major job. Excellent handling by the Berry service rep and comprehensive reporting by the workshop.
07 September 2026
Helpful prompt and professional. Your technician was friendly and professional.
06 September 2026
Because your team did a great job, fast efficient and helpful
06 September 2026
Always friendly . Finished earlier than I thought.
05 September 2026
Excellent service from drop off to collection, thankyou
04 September 2026
The work was completed on time while I waited. All good.
04 September 2026
I had to come back next day (another day off work) for a very small rubber gator and you did not have the part and have to came back again. Told me 20% off. Not booked in but did anyway. But less than 20% off. My time valuable too
04 September 2026
My car got a puncture whilst it was on site for an oil change. You accepted the need to fix it with a plug (only a 20 min job), it was around 10 mins to closing time and couldn't be fixed straight away, so I had waste 1.5 hour making a return trip.
04 September 2026
Fast and positive service
03 September 2026
Booking in and out 'simples' and efficient. Missed a superficial split on front NS tyre. Taken aback by the cost, when compared to my previous 9 year old 420iMSport
03 September 2026
Excellent service
03 September 2026
Efficient service
02 September 2026
Great service and customer care.
31 August 2026
Service was great
31 August 2026
All works carried out in the time frame given and a comprehensive vidio to show the works
31 August 2026
You told me the service would take 2 hours but I had to wait 3 hours
30 August 2026
Booking was easy. The staff received me and the recall for the airbag went very well and it was speedy and I had a car clean after this
30 August 2026
It was just a brake fluid service with a visual check when the car was on the lift, which I think is a good idea.
29 August 2026
Done. No drama
26 August 2026
Very professional and friendly customer care.
26 August 2026
Speak to the manager at Berry Cobham or Cameron Sutherland at BMW customer support.
26 August 2026
Problem successfully diagnosed. Nicole communicated everything well.
26 August 2026
Very smooth efficient service. I particularly like that the having an MOT has been added to menu of options beyond the regular service items as this has sometimes been missed in the past.
25 August 2026
Very helpful and got the job done
25 August 2026
Very professional and helpful team.
25 August 2026
Henry and team were great as always!
25 August 2026
Excellent service from Henry, Hayley and Lauren Friendly and professional. Thanks
25 August 2026
I purchased the car less than a year ago. The service work and MOT appears to be fine. I asked for follow up checks on wingmirror demisting as it was not working after buying the car (Group 1 Reading). Fault identified. Now NS mirror unadjustable
24 August 2026
Nicole kept me informed about progress and the mechanics did a good job checking things for me ready for my MOT in a couple of weeks
24 August 2026
Recall work carried out in a timely way. But the repeated exhortation in every communication with Berry to load the BMW app makes me inclined to never use this dealer again. On first communication I called Berry to confirm this was not a requirement
24 August 2026
Excellent service prompt help by service reception
23 August 2026
A great service from Berry. Henry Tanor is an asset to your company. Nothing us too much and he managed to get me home whilst my car was being repaired. He even had the car delivered back to me after it was completed. All the staff are just great.
23 August 2026
Team was great kept me updated with the health check video. And the technicians helped sort out a minor issue I had with my cd player
22 August 2026
Polite, efficient and professional staff from reception through to service advisor and parts advisor. Service was whilst you wait and I was offered an office so I could work too which was perfect.
22 August 2026
The process from booking the service and dropping off the car to pick up worked well and the service itself was thorough and carried out very efficiently. The only thing that would have helped was if courtesy car arrangement was available.
22 August 2026
Service of my car was as planned but too many messages and emails before my appointment and during and after
20 August 2026
Given this was a bmw recall I was surprised that bmw could not provide a replacement vehicle for the duration you had my vehicle.
19 August 2026
Excellent service
19 August 2026
Amazing service from Henry, he advised and managed my expectation perfectly, The car was cleaned and on time for me to pick up my little one. The experience was great from beginning to end.
19 August 2026
.
19 August 2026
All good dropped car in morning and once all work done got notified to pick car up. All easy and straightforward process.
19 August 2026
the recall was easy to book, was on time and they cleaned the outside of my car.
18 August 2026
I was happy with the service, the ladies were very polite and very professional.
18 August 2026
The job was quick and friendly customer service
18 August 2026
Quick check in
17 August 2026
My car recalled on a safety issue, Customer liason was very good I was looked after all the way from drop off to pick up.
17 August 2026
Seen promptly and work carried out efficiently.
15 August 2026
Rubbish customer service. Failed recall resolution. Then turned a simple app error into complete vehicle failure.
15 August 2026
there was a mix up with how long car was meant to be with them, but Henry asked the team if they could complete service by 1 pm which they did/
13 August 2026
Friendly staff on the phone as well as at service center: 5 stars for them! When receiving the keys, found car seats with lots of dirty (finger) spots.Had to convince the lady to follow me and check out herself; she organized cleaning. Not BMW like..
13 August 2026
Quick and efficient
12 August 2026
Darnel was very thorough in solving the issue
11 August 2026
Very professional service
10 August 2026
Very friendly and kept me informed all the way.
10 August 2026
First service on the car, charged ~£450 for an oil & filter change. The price is unexplainable. The drop off experience doesn't match the price premium, being directed immediately to a digital kiosk. The pick up experience was just as brief.
10 August 2026
Well looked after and informed of all work being carried out.
10 August 2026
All work done perfectly, good comms
09 August 2026
5 star service once beyond reception. Bad points: - too much stress to do homework before check in eg something on BMW app - despite having booked mot 2 months earlier, reception initially wanted me to check in at a machine not with a human
08 August 2026
Staff very good. Problem diagnosis not the best and expensive
07 August 2026
Booking, car leaving and pick up all went very easy and smoothly
07 August 2026
Berry Cobham has always been a first choice BMW service centre for us as the staff and service are excellent. The customer service staff like Henry, Darnel, Lorna and others have always been ready to assist with any issues.
07 August 2026
Quick and efficient
06 August 2026
Small point: can your mechanics to put the seats back. I'm tall and the car was parked in a tight spot. I couldn't get in the car. I had to get in the passenger side to push the seat back before getting in driver's side. Small point but frustrating
06 August 2026
I was happy with customer service
06 August 2026
Hayley was very helpful and professional, kept me informed and helped me through the whole process.
06 August 2026
It was all done as promised for the quoted price.
05 August 2026
My issue was resolved, staff were knowledgeable and friendly!
05 August 2026
The service was excellent, Henry was excellent and I was happy with the work performed. I was however dissapointed how the car was cleaned and given back to me which was very poor, considering the cost of the service, I would have expected better
05 August 2026
Fast, efficient, and in this day and age it was reasonably priced. I particularly like the video summaries customers receive
05 August 2026
Speed of service in the morning during drop off wasn't the best. I waited 19 mins then a customer who came after me got seen when his appointment was much later so not too great there.
05 August 2026
All went to plan
05 August 2026
Responsive and professional. Marked down a bit due to the cost of a simple service and the difficulty parking at the site.
04 August 2026
Always excellent service at Berry. Ashley is always courteous & professional in his approach is always a fast turnaround to service my car.
03 August 2026
Quick, easy, great service team
02 August 2026
Professional service from every member of staff.
31 July 2026
Friendly, helpful and courteous service from everyone.
31 July 2026
Good service, friendly staff.
31 July 2026
Because of my wifes disability I was fast tracled through in 15 mins
30 July 2026
Very unpersonable
30 July 2026
On line check in, front desk reception, updates on my car and collection were all good.
30 July 2026
Informative, on time, courteous.
29 July 2026
Cannot fault- although the key drop takes away the personal element
29 July 2026
Lauren organised everything really well
29 July 2026
No loan car for 'M' customers WhatsApp messaging ineffective as did not clean car 6 hours to change the oil! Advised me my tyres were worn after only 8k miles??
28 July 2026
Job well done and on time
28 July 2026
great service,
28 July 2026
The service took significantly longer than I was advised it would and caused a lot of disruption to my working day because of that.
28 July 2026
Great experience with staff
28 July 2026
The fault was identified and parts available next day. Car ready on time as agreed.
28 July 2026
Delighted with the service!
28 July 2026
Excellent speedy service
26 July 2026
Service very good, took 2 days to receive a new tyre
25 July 2026
Lauren Eacott at Berry Cobham has been really helpful and informative throughout the whole service
23 July 2026
Ashley was particularly responsive and helpful in organising the visit and explaining what was happening. Thank you also to Nicole.
22 July 2026
The MoT was done within the time frame and I very much like the car being cleaned
22 July 2026
Very welcoming and couldn't have been a better experience after picking my car up from a repair.
22 July 2026
I had booked a waiting service - the service advisor Nicole did apologise as it over ran by around 30-40 minutes. The in-car camera had been disconnected by the engineer and not reinstated. The interior mats were filthy. Car cleaned not very well!
22 July 2026
Metal on centre console damaged during service.
22 July 2026
Customer toilets look tired
22 July 2026
Service by staff was efficient and timely and kept me informed. Only thing I would add is that I was advised there was a stud in my tyre so the tyre needed replacing but local tyre shop took stud out and tyre is fine.
21 July 2026
Work completed on time and air-con performance since has been just like new. Complimentary car wash afterwards was much appreciated too!
21 July 2026
I feel let down by BMW. After my tyre blew on my 6 week old new car I wastold that the damage to the underside caused by the explosion meant that it was not covered by warranty.I disagreed
21 July 2026
Quite expensive. But an efficient service
21 July 2026
Job done on time and as expected. Service desk staff friendly and professional. Liked the mechanics video. Only four star because they forgot to reset the service interval indicator.
21 July 2026
Good points: Technically good. Video helpful. Car returned in good order. Improvement needed points: Having to wait in reception area to pick up car not a good process for a premium brand + discourages looking at new cars. Car parking hopeless
20 July 2026
GOOD JOB
20 July 2026
Welcoming, professional service with a smile.
20 July 2026
I tried to phone with queries twice during the day. The phone rang for 5 - 7 minutes,neither answered. I gave up. There was a discrepancy between the video and the written report. It took 24 hours to answer. Cobham's feedback system, too complex.
19 July 2026
Excellent fast service, kept me informed.
19 July 2026
Very friendly staff, helpful and intuitive booking process.
19 July 2026
My car was booked for a routine service and Henry Tanor was in charge of handling the service. He was highly professional, courteous, polite and very important delivered a very high level of service for the service and I recommend very very highly!
19 July 2026
Friendly staff, kept well informed on updates and good to have discount for 10 year old vehicle. Drop off service was easy. Good spaces to park. Pick up the following morning was very easy, the washing of car was ok , dirty in many patches though,
19 July 2026
Easy drop off and collection of courtesy car and likewise on return
18 July 2026
Henry did a great job explaining the work to be done and the budget was exactly accurate and kept me constantly informed throughout the process.
18 July 2026
Superb service and customer care - BMW Cobham service department are accommodating and second to none.
18 July 2026
Very friendly professional service
15 July 2026
The representative, Hanry. was so kind and helpful. He understood my requests and approached them with so much help.
15 July 2026
Generally good eggs. Hayley was very dynamic and tenacious and very knowledgable about mechanical engineering.
15 July 2026
Good service and communication
14 July 2026
Efficient, timely and polite service within cost envelope
13 July 2026
Very good
13 July 2026
Very satisfied. I received excellent, professional service. I suffered a puncture before my scheduled service and MOT, Hayley Redrup organised two replacement tyres and ensured everything remained on schedule. Hayley and the team really stepped up.
12 July 2026
My car still have an engine light that comes on and off.
12 July 2026
All very efficient but the car has come back without the stop/start function working despite a new battery being fitted
12 July 2026
Worst place to take your car there
11 July 2026
I organised a 'pay and wait' service and this was carried out in good time.
10 July 2026
Im very very disappointed, I take the car to Berry Cobham and they told me it will take 10 day at least as the part need to be shipped from Germany but in 4 days they call me that the car is ready which nice but I keep chasing to get the report
09 July 2026
AMAZING CUSTOMER SERVICE GIVEN BY MY SERVICE ADVISOR HENRY MAKING SURE THE JOB GOT DONE VERY QUICKLY.BUT EVEN BIGGER THANKS TO THE TECHNICIAN THAT WORKED ON THE CAR MAKING SURE THE VHC REPORT GIVEN BACK WAS DETAILED AND CLEAR????
08 July 2026
Friendly and efficient staff.
07 July 2026
Quick efficient and kept to time slot
07 July 2026
Our usual dealer could/would not fit us in as we had a bit of an emergency but Berry's were extremely helpful and friendly, getting us out of a tight spot. Excellent service from both the mechanic and Lauren
07 July 2026
Fast efficient service and an overall good experience. Thank you.
FIND Berry Cobham BMW
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
Address
- 18-22 Portsmouth Road, Cobham, Surrey, KT11 1JA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01932 589400
Cobham as well as surrounding areas including Woking, Epsom, Walton-on-Thames and Weybridge
30 September 2026
Everything went very smoothly from start to finish, I had lots of help with deciding on my car and the options available, finance was arranged quickly and easily and delivery and collection were brilliant with no problems all thanks to Connor Fox.