- Home
- About Berry Cobham
- Berry Cobham Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 137 comments received in the last 90 days.
18 July 2024
The service we received was of a high standard and we felt special when we went to collect the vehicle. Placing our names next to our vehicle was a nice touch.
14 July 2024
Friendly helpful guidance - patient too
11 July 2024
show room was neat and very well set out
05 July 2024
Marvin and rest of team very friendly and helpful throughout.
03 July 2024
Marvin was super helpful during the purchasing process and took a great deal of time with us
03 July 2024
Sam is lovely
03 July 2024
Very slick, smooth and efficient
02 July 2024
Very slick and simple
01 July 2024
As per question 1
29 June 2024
Perfect
26 June 2024
Good service
16 June 2024
A totally faultless experience dealing with Tony Lewis at berry Croydon. Wouldn't hesitate to recommend him
07 June 2024
They didn't make the pick up experience exciting at all.
05 June 2024
Well looked after by Sam Lewis
04 June 2024
Flawless and great communication from the team. First class service from Sam, Paul and Harry.
29 May 2024
Very pleased with the service, as always
20 May 2024
Clear and quick communication.
18 May 2024
good staff
08 May 2024
Sam was excellent and kept me informed throughout the process. Car came in early. So no complaints
06 May 2024
Poor communication I had to chase a lot which I don't think I should have to do.
03 May 2024
Excellent service Sam Lewis was very efficient
28 April 2024
Freindly efficient flexible keen to find a good solution
21 July 2024
My experience was professional and courteous.
21 July 2024
Self check-in was very easy. I was able to work and drink coffee whilst I waited
21 July 2024
Overall from start to finish the experience was exceptional..
20 July 2024
Efficient service and communication from the staff . Which has improved from previous visits
20 July 2024
Polite and efficient
19 July 2024
Everything went very smooth with BMW Berry Cobham, Darnell kept me informed during the process. Thanks
18 July 2024
Excellent service by Henry.
18 July 2024
Every thing was done very well and I was kept informed throughout
18 July 2024
Excellent, loved the Health Check video
17 July 2024
Service was very quick
17 July 2024
Everyone from start to finish was polite, courteous and communicative
17 July 2024
Job done despite it taking more work than anticipated
17 July 2024
The visit exceeded my expectations
16 July 2024
The communication was very good and the customer service excellent
16 July 2024
An easy and most efficient process
15 July 2024
Dealt with by Luke and Savannah very swiftly and efficiently. I shall contact them for anything else that I may need regarding my vehicle.
15 July 2024
Friendly staff. Everything was completed within timescales and very competent
15 July 2024
Excellent service and professional friendly staff
15 July 2024
I was made to feel like a valued customer, despite only coming in for a free recall.
14 July 2024
Finally got the EGR Cooler problem solved
14 July 2024
No hassle in getting recall repair completed. A very welcome loyalty gift upon collecting the car.
13 July 2024
exactly what's expected
13 July 2024
Reliable and professional
13 July 2024
Easy to check in and given visual confirmation of check
13 July 2024
exemplary customer service
10 July 2024
Flexible and very easy check in/out.
10 July 2024
Excellent service. Dropped the car in a day early as it suited me and the service was done a day earlier. Savannah the customer service agent was excellent. Car cleaned and cost as per estimate ??
10 July 2024
The work was completed on time and I was given a detailed list of what had been done.
10 July 2024
Very good
10 July 2024
Friendly welcome, good communication, reasonable cost
10 July 2024
Excellent job.
09 July 2024
From start to finish James went out of his way to ensure I got my car back as soon as possible and kept me updated at all times.
07 July 2024
The seasonal check was really informative
07 July 2024
No problems whatsoever.
06 July 2024
I came away feeling that the service manager had really put herself out to make sure I was happy.
06 July 2024
Staff were polite and helpful
06 July 2024
Darnell was excellent - knowledgable, helpful, and friendly..
05 July 2024
Except this booking experience rest of it was very good
04 July 2024
Quickly completed the air bag fitting, let me know when it was ready early so could get my car back sooner. Didnt feel forced to get any additional services.
04 July 2024
Very good service
03 July 2024
Always willing to help, straight forward communication.
01 July 2024
Excellent customer service. Prices for MOT and brake fluid service are higher than any independent retailer / non main-dealer.
01 July 2024
Very happy with the service
01 July 2024
Always an amazing experience!
01 July 2024
Perfect work
30 June 2024
Speedy and professional. I was kept informed throughout.
30 June 2024
Again Commnication. James Lewis kept me informed of the progress on my car.
29 June 2024
Excellent friendly service
26 June 2024
Lauren was great and clearly went out of her way to have the car ready for me in time for what I needed.
26 June 2024
Our problem was fixed quickly
24 June 2024
Professional and effective. Everything was easy.
24 June 2024
Very professional service as always.
20 June 2024
Very good experience.
20 June 2024
As above. I like the video clip facility as well
19 June 2024
fast at sorting out any issues ive had , kind and helpful at all times with me
17 June 2024
swift understanding service
16 June 2024
Under the outstanding Henry Tanor, who is an exceptional Ambassador for you the experience is fantastic. He is always there to greet me. Nothing is too much trouble and he has a can do a. He keeps me informed and is a pleasure to deal with.Well done.
15 June 2024
Reception was welcoming and, when I picked up the car after its service, had the impression that it had been well looked after.
15 June 2024
They managed to include replacing my break pads on short notice!
14 June 2024
Lauren was very helpful and efficient
13 June 2024
nothing negative
13 June 2024
Again excellent service
13 June 2024
Service completed on time and car washed as requested. Darnell provided timely updates as needed.
12 June 2024
Courteous service from the front desk, the mechanic & service manager
12 June 2024
Done what recall service needed to be done.
12 June 2024
Could not be more satisfied, especially after receiving a video of the healthy condition of my car whilst being serviced
11 June 2024
Nice to have the car cleaned inside and out.
10 June 2024
A really good operation...works so smoothly
10 June 2024
Was getting no reply from emails and decided to pop into the shop floor to discuss. Was told the used car manager was busy even though I could see he was sitting chatting to colleagues. Emailed & had to chase multiple times to get resolved
10 June 2024
Superb customer service backed up with first class automated system.
09 June 2024
BMW looked after my car with pride and explained everything. Even going out of their way checking simple faults I asked for help on.
09 June 2024
Fantastic service from beginning to end
08 June 2024
Excellent service from start to finish. The team at Cobham were super friendly and helpful and my car was back with me in only 90 minutes having been washed. Whilst I waited, I was very kindly offered an office space to work which was very much appre
08 June 2024
The Summer Check was carried out efficiently
07 June 2024
Very good customer service highly satisfied. Thank you
05 June 2024
They were very professional, polite and had provided me with excellent service.
05 June 2024
Work carried out in the time scale I was given and the car was returned to me in a very good and clean order. Very happy!
03 June 2024
As I've come to expect from my local BMW dealer at that location.
03 June 2024
James was very helpful and professional and provided the best service I've ever received at Cobham.
02 June 2024
Service was done well.
27 May 2024
All carried out to expectation and promptly.
26 May 2024
MOT was easy to book, reasonably priced and they even washed and hoovered the car as part of the service.
25 May 2024
They always carry out a professional service, and the car comes back beautifully cleaned.
22 May 2024
Good communication and pricing
21 May 2024
Very satisfactory
20 May 2024
The job was done quickly.
20 May 2024
Very satisfied
19 May 2024
Fixed an issue and got car back in one day
19 May 2024
I though everyone very helpful and could not ask for better service
18 May 2024
They were very efficient
18 May 2024
Car issue fixed in 2 hours. Diagnostic run remotely and parts ordered before service date.
17 May 2024
Lauren was fantastic! So helpful. Thank you.
17 May 2024
Diagnosed the issue and provided suggestions to resolve it
16 May 2024
Because they are courteous and helpful at Berry Cobham
13 May 2024
Full disclosure of the service is given
13 May 2024
Simple and easy. Just dropped the car off and all was sorted.
13 May 2024
The team were great
13 May 2024
the car video was really helpful and useful!
12 May 2024
Completed within scheduled timeframe with no issues or waiting
12 May 2024
straightforward, professional and helpful service
12 May 2024
Communication was good. Car given back on specified time.
09 May 2024
Excellent as always
07 May 2024
Extremely helpful! Cobham branch
06 May 2024
All good: relaxed but professional service.
06 May 2024
Excellent help at booking in.
05 May 2024
No problems and all completed on time
04 May 2024
All was well done
03 May 2024
All questions were answered and queries covered. Amazing service that catered to all my needs
03 May 2024
Fast, efficient work and excellent service from staff. Flex to take work calls in an office went above and beyond
29 April 2024
Every member of Berry Cobham team was totally professional and a pleasure to deal with.
28 April 2024
Must be a new manager or different staff. But before my recent visit I did not like this branch, for various reasons. But this visit was the best service I have ever received from BMW. My advisor was really helpful and informative and will return!
28 April 2024
Very friendly and efficient service, with good communication, provided by Lauren
27 April 2024
New discs installed as required
27 April 2024
Pleasant and efficient staff
21 July 2024
Very good, but my reg plate was incorrect