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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 91 comments received in the last 90 days.
08 August 2025
Kept me informed at all times
06 August 2025
No problems great service from April Coady.
28 July 2025
Purchase was quick and easy. I collected the car and Francis handed me the keys. He was very knowledgeable, patient and helpful.
15 July 2025
Full satisfied, everyone went above and beyond
01 July 2025
Helpful team
10 June 2025
Couldn't fault any aspect of the experience - the team were patient, honest, and really clear at all stages.
03 June 2025
Very good. Excellent service
30 May 2025
Excellent communication with the whole process
17 August 2025
Very satisfied, work completed as required,
15 August 2025
Having someone like Henry who I have been dealing with my current and previous BMWs and knows me as soon as I get to branch always warmly greets me and always gives me the time and attention of dealing with any inquiries and services that I need
14 August 2025
- tyre had a nail in but it would take 3 days to get new tyre - there are no options to borrow cars so I had to uber home and back - it's expensive and I'm not sure what paid for this time - and I had asked for a clean which didn't happen
11 August 2025
All completed on time.
11 August 2025
All dealt with very well .
11 August 2025
Customer service was pretry good and my service advisor was prompt in relies and in her communication. The overall inconvenience was the absence of providing a courtesy car and the issue of not diagnosing the car properly in the first instance.
11 August 2025
Amazing.
10 August 2025
Everything went smoothly and everyone was very helpful
09 August 2025
nothing to complain about.
09 August 2025
Good service and the vehicle check was an added bonus, although I believe this is standard industry practice now.
15 August 2025
See above