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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 106 comments received in the last 90 days.
30 September 2025
They were quick to respond to every question and were really helpful sorting out a couple of scratches on the car I was collecting.
28 September 2025
The price was good and service and communication was spot on
25 September 2025
Highly satisfied
09 September 2025
As above
05 September 2025
This is my first BMW. A brand I never thought I could aspire to own a part of. Marvin made the experience special.
18 August 2025
The whole process was very satisfactory. Francis provided very good service. The negotiations were sensible and grown up, unlike other car retailers where the local staff seem to have no negotiating freedom whatsoever.
15 August 2025
See above
08 August 2025
Kept me informed at all times
06 August 2025
No problems great service from April Coady.
05 October 2025
The salesman Pete was extremely helpful and polite a real credit to not just Cobham but whole of the BMW brand.
05 October 2025
Process was smooth and simple
30 September 2025
Friendly, timely and professional service. Really appreciated the updates and good communication. Valet of car was great.
29 September 2025
All good.
29 September 2025
See above
28 September 2025
From the receptionist to the men that went to see my car, everyone was very kind and professional
27 September 2025
Didn't have sufficient interaction to provide any other rating.
26 September 2025
Car came back like new
26 September 2025
Everything as it should be and staff very helpful and friendly
25 September 2025
Super happy with the service. As always was treated with respect and family friendly environment.
01 October 2025
Every question I asked was answered clearly and professionally. Sales documents were explained to me in detail so that I could understand them. The test drive was quite conclusive. The sales person was pleasant, available , professional and reliable