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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
311 ratings and 158 comments received in the last 90 days.
31 August 2024
Purely because of Marvin Mills., great experience, great knowledge, great style
29 August 2024
the service and custmer care was very professional,
29 August 2024
As per above - Exceptional service from both Connor Fox and Paul Garner. Both members of your dealership went above and beyond in helping us find the right car at the right price and created a package that suited my families needs.
23 August 2024
Everything went very smoothly and all the details were well explained
21 August 2024
Team were flexible with arrangements as I needed to apply for new drivers license.
21 August 2024
Very easy, clear and attentive.
18 August 2024
Marvin was informative, listened to what we wanted
08 August 2024
Very attentive at handover and took time to explain the various functions of the car. Car was beautifully prepared.
06 August 2024
Brilliant
25 July 2024
Really liked the use of the big screen, especially when looking at spec options and car availability.
21 July 2024
Very good, but my reg plate was incorrect
18 July 2024
The service we received was of a high standard and we felt special when we went to collect the vehicle. Placing our names next to our vehicle was a nice touch.
14 July 2024
Friendly helpful guidance - patient too
11 July 2024
show room was neat and very well set out
05 July 2024
Marvin and rest of team very friendly and helpful throughout.
03 July 2024
Marvin was super helpful during the purchasing process and took a great deal of time with us
03 July 2024
Very slick, smooth and efficient
03 July 2024
Sam is lovely
02 July 2024
Very slick and simple
01 July 2024
As per question 1
29 June 2024
Perfect
26 June 2024
Good service
09 September 2024
They kept me informed at all times and reassuring me everything was on task.
09 September 2024
Excellent
08 September 2024
All sorted as required
08 September 2024
The original problem was fully resolved so I have no complaints. Car is running much better now.
07 September 2024
Friendly, informative staff, especially Lauren who kept me informed throughout with my vehicle's needs.
06 September 2024
Excellent service and very friendly and helpful staff.
06 September 2024
Prompt service good video explaining health check. .
06 September 2024
Very caring service. Lauren and the technicians at Cobham went out of their way to communicate to me very clearly, proactively helping me when I had significant issues with the car just before needing to take it abroad. The work was done efficiently
05 September 2024
Berry Cobham were well more professional than Brentford branch.
04 September 2024
Very happy with it all. Was kept updated about every step.
04 September 2024
Great team work.
03 September 2024
They where nice and friendly
03 September 2024
Good service prompt
03 September 2024
Always feel looked after
03 September 2024
As always, Lauren was polite and helpful.
02 September 2024
Lauren was very helpful and kept me informed about what had been advised and when my car would be ready
02 September 2024
I also had the opportunity to witness Lauren managing multiple demanding customers simultaneously. Despite the pressure, she handled each situation with absolute professionalism and grace.
01 September 2024
Good to get the video with explanations of what was done
01 September 2024
Perfect service
01 September 2024
As above prompt service . Hassle free
29 August 2024
They did everything well
28 August 2024
Would have liked to have received detail re condition of critical high voltage EV battery.
28 August 2024
Price to change oil was so high
28 August 2024
Staff are friendly and accommodating.
28 August 2024
10/10 for efficiency and customer service! I will certainly be back :)
27 August 2024
Great customer service, kept me informed and cleaned the car
26 August 2024
Polite prompt service. Helpful to be able to work on site. Did what they were supposed to.
25 August 2024
Type pressures
24 August 2024
The problem was taken care of without any fuss.
24 August 2024
The actual service was fine. Comunication was good. I would point to the cost of swaping a 12v battery as a goid reason to not take older cars to BMW for any work, and i will probably give that up at the end of the service contract.
24 August 2024
Good customer service from Darnell. Service check video and report were comprehensive
23 August 2024
Because the whole experience was good
21 August 2024
Friendly, polite and helpful staff, 5 star experience.
20 August 2024
Excellent service
19 August 2024
Teamwork and Experience was well demonstrated and explanation and methodology met the highest standards.
17 August 2024
Lost a star as, yet again, despite logging my request on the auto book-in twice, my car was washed.
17 August 2024
Good
15 August 2024
Savannah was excellent from start to finish.
14 August 2024
Berry's provided excellent communication throughout, from the time of booking through to completion - this isn't true of all service centres (I've struggle to get hold of some!)
13 August 2024
Well informed in advance, and work was done exactly as promised.
13 August 2024
Polite and great customer service.
12 August 2024
usual good quality
12 August 2024
The staff at the Cobham branch were friendly and efficient.
12 August 2024
Please make car valet service better.
11 August 2024
Lauren was great in sorting the issues out, though the supplier sent through 2 out of the 3 tyres, still waiting for them to call me for the arrival and fitting of the last tyre...
10 August 2024
They did what they promised and the commentary on the work prepared us for future work that would be needed.
10 August 2024
Service completed withbsatisfaction
09 August 2024
Efficient & car was immaculate
08 August 2024
Fast turn around for emergency repair.
08 August 2024
As always, extremely satisfied. Exceptional personal and attentive service, very efficient and I always feel valued as a customer. Phil Cooper runs a great team, very friendly, staff are always interested and I feel involved in the process.
07 August 2024
Simple, effective and courteous service every time.
06 August 2024
Very honest and professional service
06 August 2024
All staff were pleasant, kind and courteous.
05 August 2024
The only comment in passsing is I would have liked an easily accessible list of the services you do and yime intervals. i bought 5 years of services but have not quickly discrned what i bought 21 months ago.
05 August 2024
Great Service / Fantastic Team.
05 August 2024
Service staff were friendly and helpful.
04 August 2024
Excellent service from start to finish
04 August 2024
Very easy from book in to collection
04 August 2024
James kept me informed and explained what needed to be done and why to my car in a kind and professional manner
04 August 2024
Did the work promptly
02 August 2024
Excellent service
01 August 2024
Good information and explanation re problem with my car & excellent help in sorting out the warranty. James was extremely helpful.
01 August 2024
I was well looked after
01 August 2024
The service dept did what they promised
31 July 2024
All done and organised for times that worked really well for me.
30 July 2024
Always keep me informef
30 July 2024
Recall done and discount on additional work done to replace rear disc and pads.
29 July 2024
Performed in a very timely manner and excellent communication
29 July 2024
I like the people and the service
28 July 2024
Phil and his team are first rate and provide a service Berry and BMW should be proud of, constantly going above and beyond.
26 July 2024
Service from James
26 July 2024
Completely satisfied, just the pricing that stopped me from scoring higher
25 July 2024
Both Henry and Lauren are always happy to help with additional requests. Lauren was very attentive and showed genuine care/attention to detail. The service was handled professionally and efficiently. She is very friendly and welcoming.
23 July 2024
MoT done quickly and very responsive agent. Bodyshop work taking a bit of time but team in regular contact.
23 July 2024
Booked in for a while you wait appointment and hardly had to wait even though it was the technician's lunch break.
22 July 2024
See above. Also nice people to deal with.
22 July 2024
VERTY GOOD SERVICE CALLED UP IMMEDIATE RESPONSE ISSUE RESOLVED NO PROBLEM OR DELAY
22 July 2024
As above
22 July 2024
Everyone was very friendly and efficient.
21 July 2024
My experience was professional and courteous.
21 July 2024
Self check-in was very easy. I was able to work and drink coffee whilst I waited
21 July 2024
Overall from start to finish the experience was exceptional..
20 July 2024
Efficient service and communication from the staff . Which has improved from previous visits
20 July 2024
Polite and efficient
19 July 2024
Everything went very smooth with BMW Berry Cobham, Darnell kept me informed during the process. Thanks
18 July 2024
Excellent, loved the Health Check video
18 July 2024
Excellent service by Henry.
18 July 2024
Every thing was done very well and I was kept informed throughout
17 July 2024
Job done despite it taking more work than anticipated
17 July 2024
Service was very quick
17 July 2024
The visit exceeded my expectations
17 July 2024
Everyone from start to finish was polite, courteous and communicative
16 July 2024
The communication was very good and the customer service excellent
16 July 2024
An easy and most efficient process
15 July 2024
Dealt with by Luke and Savannah very swiftly and efficiently. I shall contact them for anything else that I may need regarding my vehicle.
15 July 2024
Friendly staff. Everything was completed within timescales and very competent
15 July 2024
Excellent service and professional friendly staff
15 July 2024
I was made to feel like a valued customer, despite only coming in for a free recall.
14 July 2024
Finally got the EGR Cooler problem solved
14 July 2024
No hassle in getting recall repair completed. A very welcome loyalty gift upon collecting the car.
13 July 2024
Easy to check in and given visual confirmation of check
13 July 2024
Reliable and professional
13 July 2024
exactly what's expected
13 July 2024
exemplary customer service
10 July 2024
Flexible and very easy check in/out.
10 July 2024
Excellent service. Dropped the car in a day early as it suited me and the service was done a day earlier. Savannah the customer service agent was excellent. Car cleaned and cost as per estimate ??
10 July 2024
The work was completed on time and I was given a detailed list of what had been done.
10 July 2024
Very good
10 July 2024
Friendly welcome, good communication, reasonable cost
10 July 2024
Excellent job.
09 July 2024
From start to finish James went out of his way to ensure I got my car back as soon as possible and kept me updated at all times.
07 July 2024
The seasonal check was really informative
07 July 2024
No problems whatsoever.
06 July 2024
Darnell was excellent - knowledgable, helpful, and friendly..
06 July 2024
I came away feeling that the service manager had really put herself out to make sure I was happy.
06 July 2024
Staff were polite and helpful
05 July 2024
Except this booking experience rest of it was very good
04 July 2024
Quickly completed the air bag fitting, let me know when it was ready early so could get my car back sooner. Didnt feel forced to get any additional services.
04 July 2024
Very good service
03 July 2024
Always willing to help, straight forward communication.
01 July 2024
Very happy with the service
01 July 2024
Excellent customer service. Prices for MOT and brake fluid service are higher than any independent retailer / non main-dealer.
01 July 2024
Perfect work
01 July 2024
Always an amazing experience!
30 June 2024
Speedy and professional. I was kept informed throughout.
30 June 2024
Again Commnication. James Lewis kept me informed of the progress on my car.
29 June 2024
Excellent friendly service
26 June 2024
Our problem was fixed quickly
26 June 2024
Lauren was great and clearly went out of her way to have the car ready for me in time for what I needed.
24 June 2024
Very professional service as always.
24 June 2024
Professional and effective. Everything was easy.
20 June 2024
As above. I like the video clip facility as well
20 June 2024
Very good experience.
19 June 2024
fast at sorting out any issues ive had , kind and helpful at all times with me
17 June 2024
swift understanding service
03 September 2024
Very helpful staff - John Carter