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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
305 ratings and 151 comments received in the last 90 days.
06 May 2024
Poor communication I had to chase a lot which I don't think I should have to do.
03 May 2024
Excellent service Sam Lewis was very efficient
28 April 2024
Freindly efficient flexible keen to find a good solution
26 April 2024
Many years of service from this garage, has excelled on this sale.
16 April 2024
Dhan Gill was very helpful during the purchase of the car, He explained all the financial options that were available and helped in setting up the car before I left. Thank you
11 April 2024
Really good service and the whole process was very easy
08 April 2024
Marvin was great for sales, and Ben delivered a smooth handover
06 April 2024
Was very easy and seamless, found the car advertised on auto trader and the sales team were quickly able to provide finance quotes, part exchange values for my existing car and a test drive of a demonstrator. Picked the car up within 2 weeks.
28 March 2024
Excellent service from Connor Fox - quick to respond
12 March 2024
Excellent throughout
12 March 2024
Friendly helpful staff
07 March 2024
Good service, great car
04 March 2024
Again, it was efficient initially until I was informed I had been given the wrong car
04 March 2024
A very good experience in a nice showroom with a good atmosphere.
03 March 2024
Marvin was excellent
02 March 2024
Efficient, excellent knowledge of the vehicles and bar none the best car purchase experience I have had in 30 years.
29 February 2024
Salespeople completely focused and knowledgeable
26 February 2024
Great service, kept my up to date on my purchase, understood what I was looking to buy. No delay when processing. Great experience
22 February 2024
The sales team were generally very helpful
22 February 2024
As above
09 May 2024
Excellent as always
07 May 2024
Extremely helpful! Cobham branch
06 May 2024
All good: relaxed but professional service.
06 May 2024
Excellent help at booking in.
05 May 2024
No problems and all completed on time
04 May 2024
All was well done
03 May 2024
All questions were answered and queries covered. Amazing service that catered to all my needs
03 May 2024
Fast, efficient work and excellent service from staff. Flex to take work calls in an office went above and beyond
29 April 2024
Every member of Berry Cobham team was totally professional and a pleasure to deal with.
28 April 2024
Must be a new manager or different staff. But before my recent visit I did not like this branch, for various reasons. But this visit was the best service I have ever received from BMW. My advisor was really helpful and informative and will return!
28 April 2024
Very friendly and efficient service, with good communication, provided by Lauren
27 April 2024
Pleasant and efficient staff
27 April 2024
New discs installed as required
24 April 2024
Not good service
24 April 2024
Kept to timings, comfortable waiting area and polite staff
23 April 2024
Very happy with service. The team performed the checks and were very thorough.
22 April 2024
Very good service and updates throughout process
22 April 2024
Great experience compared to my previous manufacturer. Lauren and the team were great with my X5.
21 April 2024
Berry Cobham offer superb service and I'm always completely satisfied.
20 April 2024
Great customer service.
20 April 2024
No issues. Easy to check in and pick up
18 April 2024
Report and info good
18 April 2024
Good customer service , staff very accomodating, fantastic lounge,
18 April 2024
They were very helpful and kept me informed along the way
17 April 2024
Lauren Eacott - efficient ,professional and friendly service.
17 April 2024
Overall good, though I found it strange why some areas on the report such as tires were marked as needing attention, when 1 week prior a different franchise didn't flag this, the tire thread was measured the same.
16 April 2024
All the staff were very professional and helpful. Just wish you offered a home pick-up service as you used to do. Had to spend almost £40 on taxi's.
15 April 2024
The time taken was as advised and car was valeted.
13 April 2024
all as it should be.
10 April 2024
The whole process from booking the service to collecting my car after the service was faultless.
10 April 2024
Good communication and professional
09 April 2024
Very good staff and service at BMW Cobham. Staff are very knowledgeable about the car and what it needs.
09 April 2024
As I said always helpful friendly and efficient and nothing is to much trouble
09 April 2024
Expensive but done on time and with courtesy.
08 April 2024
Friendlyness and expertess
06 April 2024
All seemed to go to plan
05 April 2024
The whole process of the service and MOT test was very well arranged to fall into my schedule.
05 April 2024
Service overall good, and very good once at the garage. But when you called the day before to check, you thought I had booked a major service even though what I booked on the app (and the app confirmed back to me) was only a brake disc change
04 April 2024
Team were great and looked after us well during our visit. Turnaround was good also.
04 April 2024
Communications were good, the car was thoroughly checked and returned clean
01 April 2024
Respected and listened to.
01 April 2024
Because I was completely satisfied
31 March 2024
Ongoing problems
31 March 2024
I was satisfied with all aspects of the service arrangements- booking through completion and particularly appreciated the support provided by the Service Representative James on follow up and communication.
31 March 2024
Ok once at garage. BMW app not the best for booking because service options not explained well enough.
31 March 2024
Pleasant experience
30 March 2024
Usually when I get my car back from being serviced it is washed & hoovered. On this occasion there was an oily film on the windscreen which took a while to clean off. Surprising as the windscreen was clean when I dropped the car off at Berry Cobham.
28 March 2024
Great, friendly and helpful people
28 March 2024
Consistently good
28 March 2024
Simple ! I was completley satisfied
28 March 2024
Efficient & courteous with good communication
27 March 2024
The problme still hasn't been completely resolved.
26 March 2024
Serviced while I waited.
26 March 2024
You dealt with the service within the timescale you offered and cleaned the vehicle to boot.
26 March 2024
10/10 Service from all at Cobham BMW. Extremely warm feel to the service department and everyone I dealt with treated me extremely well.
26 March 2024
Very friendly staff, that will go out of their way for you.
26 March 2024
Highly efficient and friendly staff
26 March 2024
Shame the air leak wasn't fixed first time
26 March 2024
Car delivered back clean and tidy, video inspection.
26 March 2024
Not at all satisfied. Lauren came back to me to say she has asked further up the chain if a courtesy car can be issued and was told no. I am left with a very expensive faulty car that Berry have no solution for rectification.
26 March 2024
Very easy to deal with
25 March 2024
It's a small thing but our family have only one car and because there was no wait or pick up option, and the workshop is nowhere near public transport, it cost me £40 in Uber fares to bring the car in. Work was complete by 10:30am.
25 March 2024
Happy customer
25 March 2024
Exact time-slot makes life easier
25 March 2024
The team care about your needs and managed to provide excellent services in a relatively short period
24 March 2024
Great service
24 March 2024
Always listen to the customer and they go the extra mile.
24 March 2024
Service check-in etc was exemplary and the work was completed well within time and price quoted during a while you wait booking . A huge improvement on the Cooper days .
24 March 2024
Failed component identified and replaced in a short time interval
23 March 2024
Great service
21 March 2024
The main disadvantage with Berry Cobham is the lack of courtesy cars, which they used to provide under previous management. It means my wife has to follow me in her car every time my car has a service, which is quite inconvenient for her.
20 March 2024
Good service managed to book slot and wait for car
19 March 2024
Great communication
19 March 2024
As above
19 March 2024
Great service.Best service department I've been to.
19 March 2024
All the staff at BMW Cobham made us feel welcome. They helped us with all the questions or queries we had. Excellent service
18 March 2024
I was a bit disappointed to hear that my car was stuck on the ramp following the service and I had to change my plans to pick it up the following day. I accept these technical glitches occur and in fairness I was offered another vehicle
15 March 2024
It would have been good to have access to a courtesy car
15 March 2024
Extremely clear and informative throughout the process. Front reception was extremely inviting and friendly. Everyone seemed to be a genuinely nice person.
15 March 2024
Asked for condensation in headlights to be checked out. Was told nothing could be done without seeing it. Have sent photos in twice subsequently - still waiting for a reply!
13 March 2024
I was completely satisfied with all aspects of my visit.
13 March 2024
James Berry was superhelpful. His customer service was exceptional.
13 March 2024
Not sure if the problem is resolved as waiting for heavy rain to test the leak, but they were efficient, polite and helpful, esp Daniel and Savannah. Also nice of Dhan to take a moment to say hello.
13 March 2024
Everyone was so helpful and even provided me with an office to work in whilst I waited.
13 March 2024
They fixed my car, price started from £300 when up to £3000 and at the end I paid £6000 without any warning of possibility to go that high.
12 March 2024
Reception ladies were most helpful and aided coffee supply during my short stay ! Service agent raised my additional steering track end checks as requested.
12 March 2024
Very good service
12 March 2024
Not sure about having to put your car key in a box. Coffee for customers on the ground floor reception area would be good pointer. Warm down blowers to stop cold air entering the reception area would be great for customers.Other than that excellent.
12 March 2024
I was gladly welcomed to BMW, even when I was stunned at the expense of the repair, James calmed me down and told me there were flexible options when it comes to payment Overall am happy with the service I received and I hope it continues that way..
11 March 2024
Great team, always very helpful from the minute you arrive. Special thanks to Phil and Henry, who always make it an absolute pleasure to visit Berry Cobham.
11 March 2024
Helpful prompt and professional
11 March 2024
Went ok when I finally managed to get it booked in (took over 12 months!) However I must say the women I made the booking through was quite rude and unhelpful.
10 March 2024
A quick and efficient resolution to additional problems with the car
09 March 2024
Very helpful, fast and efficient
08 March 2024
The video was an additional insight to the health of my car, backed with great customer service.
08 March 2024
Completely satisfied with the service.
07 March 2024
Extraordinary, always able to go that extra mile.
06 March 2024
The video external service checks by Thomas was clear and concise and informative
06 March 2024
Always feel welcomed at Berry Cobham
05 March 2024
Had to return on a later date to have the job completed despite having been clear what the vehicle was coming in for. Lauren at the customer service centre desk was great though. Always extremely pleasant and helpful.
05 March 2024
Service was carried out quickly. Good communication with me.
04 March 2024
Friendly staff, good comms, easy drop off - loved the self check in and love the video health check - great for transparency and understanding the car and its health.
04 March 2024
Good communication
03 March 2024
Hassle free, informative and flexible when we needed to collect car
01 March 2024
Happy to explain anything I didn't understand
01 March 2024
I was looked after and kept informed throughout the service.
29 February 2024
All done as agreed
29 February 2024
Disappointed given an advisory for windscreen wipers. On the day it was raining. On my journey home i paid extra attention to see how efficient & effective my wipers performed, strangely enough could see no smearing. Disappointing blemish on my MOT
29 February 2024
Very satisfied from booking to pick up the car
28 February 2024
We were a little surprised at £400 for a service when there is very little to be done on an electric car. Our Tesla also only needs to be serviced every two years and the last service was less than £200.
28 February 2024
Everything handled quickly and efficiently
28 February 2024
Service organised easily and went smoothly
27 February 2024
Great service. Cleaned the car on both occasions. Reasonably priced compared to other local garages.
27 February 2024
Was able to talk with the engineer
26 February 2024
All staff were friendly and efficient and service was completed ahead of schedule so I didn't have to wait too long
26 February 2024
Great from strat to finish
26 February 2024
All great. Cost just higher than I'd like.
25 February 2024
Car was ready by 2.30 and cleaned
25 February 2024
Very helpful staff, great consideration on service
25 February 2024
The work carried out was done on time I was asked to like the car wash but I said no thank you needed to get off
24 February 2024
Work completed satisfactory.
23 February 2024
There was nothing more I needed.
23 February 2024
I had a few little warranty issues and they were all rectified first time. They loaned me a brand new 5 series while they had my M5 so I could carry on as normal. Exceptional service from start to finish.
23 February 2024
Henry kept me updated from booking, to arrival of the car, to doing the service and updating me on any issues and then when the car was done. Informed me about other possible packages too which was very helpful.
22 February 2024
It's always a pleasure dealing with this branch.
22 February 2024
Lots of disappointing points: began with messages about booking my "inaugural" MoT (the car is 8 years old!); then very long waits on the phone to book my service; misinformation on the day; unexpectedly high price. Continued below.
22 February 2024
Henry as usual is very helpful
22 February 2024
After service the car was returned with dirty mats and without so called complimentary hoover. After changing the brake fluid they have managed to leave and not cleaned rotten leaves from under the bonnet. They did cleaned it after I pointed it out
22 February 2024
the car was recalled for various things
22 February 2024
everthing was excellent until i got back and realised that bothe the front and rear numberplate had not been attached straight and were crooked.
08 May 2024
Sam was excellent and kept me informed throughout the process. Car came in early. So no complaints